Quality Expert Reviewer – German

Location: Onsite – Dublin City Centre, Ireland
Employment Type: Full-time | Permanent
Start Dates: Various
Department: Client Operations

About the Role

We are currently looking for German-speaking Quality Expert Reviewers to join a fast-growing operations team in Dublin city centre. In this role, you will be responsible for quality reviewing sensitive and high-risk content, ensuring that internal policies, procedures, and quality standards are consistently applied.

This is a fully onsite position with no work-from-home option.

Key Responsibilities

As a Quality Expert Reviewer, your duties will include:

• Performing quality reviews of content moderation workflows handled by global operations teams

• Reviewing and assessing content related to:

  • Violence and credible threats

  • Self-harm and suicide

  • Fraud, theft, vandalism, impersonation, and privacy violations

  • Hate speech, bullying, harassment

  • Phishing, spam, malware

  • Child exploitation

  • Nudity, pornography, and sexual solicitation

• Conducting ID verification and authenticity/access flow reviews

• Managing escalations and complex edge-case scenarios

• Supporting high-risk workflows, including:

  • HERO (viral and meme-based content)

  • DOI (Dangerous Organizations)

• Applying policies with high cultural and regional awareness, ensuring nuanced and accurate decisions aligned with abuse standards and training materials

• Maintaining high quality, accuracy, and compliance across all reviews

Requirements

To be successful in this role, you must have:

• Fluent German (spoken and written)

• Strong English communication skills

• Proven previous experience as a Content Moderator (mandatory – must be evidenced)

• Strong critical thinking and decision-making skills

• High emotional intelligence and resilience when handling sensitive content

• Ability to work accurately in a fast-paced, policy-driven environment

• Strong attention to detail and process adherence

Work Schedule & Training

• Working hours: 40 hours per week

• Shifts: Fully flexible, Monday to Sunday between 08:00 – 19:00

• Training: 4 weeks, fully onsite in Dublin

• Important: No holidays or time-off requests allowed during the first 8 weeks (training period)

Salary & Benefits

• Annual salary: €37,333

• Private healthcare insurance

• Death-in-service cover

• Annual leave: 20 days + 10 public/bank holidays

• Pension: 4% contribution

• Bonus (non-contractual, role-dependent)

Background Checks

Employment is subject to successful completion of:

• Right-to-Work verification

• Criminal record check

• Credit check

• Any additional role-related checks

Work Location

• Fully office-based

• Dublin City Centre

• No remote or hybrid option available